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Terms Conditions That Cover Your Account

These terms set out how your ummi55 account works — what you can do, what we expect, and how wallet payments via DANA, OVO, and GoPay are handled.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit & withdrawal conditionsAccount suspension policyRegional access applies

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What These Terms Actually Cover

ummi55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to the terms on this page in full. They apply to every session, every transaction, and every request you make through the lobby. Deposits made via DANA, OVO, or GoPay are processed under the same account rules

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as any other method — the wallet you use does not change your obligations or ours. We may update these terms when our services change or when applicable regulations require it. If we make a material change, we will post a notice inside your account dashboard
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before the update takes effect. Continued use of the platform after that date means you accept the revised terms. If you disagree with any update, you should stop using the platform and contact our support team to close your account. These terms are governed by the
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jurisdiction applicable to your eligible region; access and participation depend on local law where you are located. Jakarta and Surabaya-based accounts are subject to the same regional eligibility check as all Indonesia accounts.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERY CHANNELS

Ask Us About These Terms

If any clause here is unclear or you want to confirm how a specific rule applies to your account, reach out through any of the channels below. Our team can clarify policy language, walk you through a wallet condition, or help you submit a formal question about account terms.

Team online

Live Chat

Start a chat directly from the lobby footer. The team can explain specific clauses, confirm wallet rules for DANA or OVO, and log your query if escalation is needed.

Email Support

Send a written query to our support address for a documented response. Useful when you need a clear record of how a term applies to your GoPay or account situation.

Help Centre

Our Help Centre holds the most current version of these terms alongside wallet FAQs. Check here first for fast answers on deposit conditions, withdrawal steps, and account rules.

HOW WE HANDLE POLICY

Our Commitments Under These Terms

These terms are not just a compliance document — they describe how we actually operate your account. From how account data is stored to how wallet disputes are escalated, each commitment below reflects a real process inside ummi55.

Account Data Retention

We keep account records for as long as your account is active and for the period required by applicable regulation. You can request a summary of what we hold by contacting support.

Cookie & Session Policy

We use session cookies to keep you logged in and to remember your lobby preferences. You can manage cookie settings in your browser; disabling them may affect account navigation and wallet flows.

Account Security Steps

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, use the lock-account option in settings or contact live chat immediately to freeze the account.

Term Change Requests

You cannot alter these terms unilaterally, but you can request a review of how a rule is applied to your account. Submit your request in writing via email; we will respond within the period stated in our support policy.

Common Questions About These Terms

These are the questions we get most often about account rules and how the terms apply to everyday use — from wallet conditions to account closure.

Yes. The same account terms cover every payment method. Whether you deposit via DANA, OVO, or GoPay, the same rules on limits, verification, and dispute handling apply to your transaction.

We post a notice inside your account dashboard before any material change takes effect. We recommend checking your dashboard regularly so you are aware of any updates before they apply.

Account access depends on local law and is available only where permitted in your region. If you are in an eligible area of Indonesia, your account operates under the terms on this page.

We retain your account records for the period required by applicable regulation after closure. Contact support to request a summary of what data we hold and how long it will be kept.

Send a written request to our email support channel with your account details and the specific clause in question. We will log it and respond within the timeframe stated in our support policy.

Accepting the terms is one condition of account access, but lobby features also depend on your eligible region and local law. Regional eligibility is checked at account level, not just at registration.

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